Support Models
We offer two primary support models:
Comparison
| Feature |
TotalSupport |
Co-Support |
| Nature |
Proactive, SLA-based |
Request-based, flexible |
| Rate Structure |
Role-based rates |
Blended rate |
| User Contact |
Direct user support |
Via designated contact |
| Meetings |
2x per month |
1x per month |
| Best For |
Full IT coverage |
IT team augmentation |
TotalSupport
Comprehensive IT coverage for organizations without dedicated local IT:
- Regular scheduled support and availability
- Project work at agreed rates
- Vendor coordination and procurement
- User onboarding and training
Co-Support
Flexible support for organizations with existing IT staff:
- On-demand assistance
- Skill augmentation for gaps
- Project surge capacity
- Knowledge transfer